Privacy Policy

Introduction

BhansaKotha ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Please read this Privacy Policy carefully. By using our application, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

• Name and contact information (email address, phone number)
• Delivery addresses and location data
• Payment information (processed securely by our payment partners)
• Account credentials and profile information

Usage Information

• Order history and preferences
• App usage patterns and analytics
• Device information and identifiers
• Location data for delivery purposes

2. How We Use Your Information

• Process and fulfill your food orders
• Facilitate delivery to your specified location
• Provide customer service and support
• Send order confirmations and updates
• Improve our app and services
• Send promotional offers (with your consent)
• Ensure platform security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Restaurant Partners: Order details and delivery information
• Delivery Partners: Name, phone number, and delivery address
• Payment Processors: Payment information for transaction processing
• Service Providers: Third-party services that help operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security assessments and updates
• Limited access to personal information by authorized personnel
• Data retention policies to minimize storage duration

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Marketing Opt-out: Unsubscribe from promotional communications
• Location Services: Disable location tracking in app settings

6. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: