Terms and Conditions

1. Acceptance of Terms

By accessing and using the BhansaKotha mobile application and related services ("Service"), you accept and agree to be bound by the terms and provision of this agreement.

• You must be at least 18 years old to use this service
• If you are under 18, you must have parental consent
• These terms are governed by the laws of Nepal
• You agree to use the service in compliance with all applicable laws

2. Service Description

BhansaKotha is a food ordering and delivery platform that connects customers with local restaurants and food vendors in Nepal.

• We facilitate orders between customers and restaurant partners
• We coordinate delivery through our delivery partner network
• Service availability may vary by location and time
• We reserve the right to modify or discontinue services at any time

3. User Accounts

To use our service, you must create an account and provide accurate information.

Account Requirements

• Provide accurate and complete registration information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account access

Account Termination

• You may delete your account at any time
• We may suspend or terminate accounts for violations of these terms
• We may terminate accounts for fraudulent or abusive behavior

4. Ordering and Payment

Order Process

• Orders are subject to restaurant acceptance and availability
• Menu items and prices may change without notice
• Order confirmation does not guarantee fulfillment
• Restaurants may reject orders for various reasons

Pricing and Fees

• All prices include applicable taxes unless stated otherwise
• Delivery fees and service charges may apply
• Prices may vary between app and restaurant locations
• Promotional pricing is subject to terms and conditions

Payment Methods

• Cash on delivery
• Digital wallet payments
• Credit and debit cards (where available)
• Payment must be completed to confirm orders

5. Cancellation and Refunds

• Orders may be cancelled before restaurant confirmation
• Cancellation may not be possible once food preparation begins
• Refunds are processed according to our refund policy
• Refund processing time varies by payment method
• We reserve the right to refuse refunds for policy violations

6. Delivery Terms

• Delivery times are estimates and may vary
• Delivery is available within specified service areas
• Customer must be available to receive delivery
• Failed delivery attempts may result in order cancellation
• Special delivery instructions should be provided clearly
• Delivery partners are independent contractors

7. User Conduct

You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws or regulations
• Providing false or misleading information
• Engaging in fraudulent or deceptive practices
• Harassing or abusing restaurant staff or delivery partners
• Attempting to manipulate ratings or reviews
• Using the service for commercial purposes without authorization
• Interfering with or disrupting the service
• Reverse engineering or attempting to access source code

8. Intellectual Property

• BhansaKotha and related marks are our trademarks
• App content is protected by copyright and other laws
• You may not copy, modify, or distribute our content
• Restaurant content belongs to respective restaurant partners
• User-generated content may be used by us for service improvement

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for food quality or safety issues
• We are not responsible for restaurant or delivery partner actions
• Service may be interrupted or unavailable at times
• We disclaim warranties of merchantability and fitness
• Our liability is limited to the amount paid for the specific order
• We are not liable for indirect, incidental, or consequential damages

10. Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, or technical failures.

11. Modifications to Terms

• We may modify these terms at any time
• Changes will be posted in the app and on our website
• Continued use constitutes acceptance of modified terms
• Material changes will be communicated via email or app notification

12. Governing Law and Disputes

• These terms are governed by the laws of Nepal
• Disputes will be resolved in the courts of Kathmandu, Nepal
• We encourage resolution through customer service first
• Class action lawsuits are waived where legally permissible

13. Contact Information

For questions about these Terms and Conditions, please contact us: